General Terms and Conditions

Effective Date: 1 September 2025

These General Terms and Conditions (“Terms”) of STAGENT, s.r.o.,
registered at Lannova 2061/8, Nové Město, 110 00 Prague 1,
Company ID (IČO): 09030077,
registered with the Municipal Court in Prague,
email: info@interphotoawards.com,
phone: +420 777 333 020 / +420 773 663 536
(“We” or “Seller”) regulate, pursuant to Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (“Civil Code”), the mutual rights and obligations between You (the Buyer) and Us (the Seller) arising from or in connection with a purchase agreement (“Agreement”) concluded through our online shops at www.interphotoawards.com and www.interphotocamp.com (the “E-shop”).

All information regarding the processing of your personal data is contained in our Privacy Policy, available on our website.

These Terms form an integral part of the Agreement. The Agreement and Terms are prepared in the Czech language. We may unilaterally amend or supplement these Terms; rights and obligations arising during the validity of a previous version remain unaffected.

As we communicate primarily by remote means, this Agreement is concluded by distance through the E-shop interface without the physical presence of the parties.

If any part of these Terms conflicts with what we explicitly agreed during your purchase process, that specific agreement shall prevail.

Definitions

  1. Price – the amount you must pay for the Goods or Services.
  2. Shipping Price – the amount you must pay for delivery of Goods, including packing costs.
  3. Total Price – the sum of the Price and Shipping Price.
  4. VAT – value added tax under applicable Czech law.
  5. Invoice – a tax document issued in accordance with the law for the Total Price.
  6. Order – your binding offer to conclude a purchase agreement with Us.
  7. You / Buyer – a person purchasing through our E-shop.
  8. Goods / Services – all products or services available for purchase in the E-shop, including digital festival passes, tickets, and physical merchandise.

General Provisions

  1. Purchases can be made only through the E-shop web interface.
  2. When ordering, you must provide accurate and truthful information. We consider the information you submit to be correct and true.
  3. You can make purchases as a guest. Our website does not provide registered user accounts or personal dashboards. All communication and confirmations are made via email.

Conclusion of the Agreement

  1. The Agreement may be concluded only in the Czech language.
  2. The Agreement is concluded remotely through the E-shop, and you bear the costs of using remote communication means (such as internet connection). By sending an Order, you consent to the use of such means.
  3. To conclude the Agreement, you must create an Order containing:
    • Information on the selected Goods or Services (“Add to Cart” button).
    • Information on the Price, Shipping Price (if applicable), payment method, and delivery option.
    • Your identification and contact details (name, surname, email, delivery address, phone number).

Before submitting the Order, you can review and modify all data. By clicking “Order with obligation to pay,” you submit the Order and confirm your agreement with these Terms.

  1. We will confirm receipt of your Order by email. The confirmation includes an Order summary and these Terms, and upon sending it, the Agreement is concluded.
  2. We may not confirm the Order in cases of unavailability, technical error, or other justified reasons. We will contact you with an alternative solution.
  3. If a clear pricing error occurs (e.g. missing digit or obviously incorrect price), we are not obliged to deliver at that price. We will contact you with the correct price for your confirmation.
  4. Once the Agreement is concluded, you are obliged to pay the Total Price.

Pricing and Payment Terms

  1. The Price is displayed in the E-shop, in the Order, and in the Agreement. If there is any discrepancy, the Price in the Order prevails.
  2. Prices include VAT and all applicable taxes and fees.
  3. Payment of the Total Price is required after the Agreement is concluded and before delivery. Payment options include:
    • Bank transfer (within 3 days).
    • Online card payment (within 1 day).
  4. The invoice will be issued electronically after payment and sent to your email.
  5. Ownership of physical Goods passes to you only after full payment and delivery.

Delivery of Goods and Transfer of Risk

Digital Products (Tickets and Passes)

  1. Digital tickets, passes, and other non-physical products are delivered exclusively via email to the address you provided during the Order process.
  2. Delivery is considered completed once the email containing the product or download link has been successfully sent.
  3. You are responsible for ensuring that your email address is entered correctly and that your mailbox is functional. We are not responsible for non-delivery caused by incorrect contact information or email system failures on your side.
  4. Digital tickets and passes are non-refundable unless otherwise required by law.

Physical Goods (Merchandise, Prints, etc.)

  1. Physical Goods will be shipped worldwide through our partner courier services.
  2. Shipping costs will be calculated based on the destination country and the total weight of the parcel. The total shipping cost will be displayed before completing the purchase.
  3. Estimated delivery time and available shipping options will be stated in your Order confirmation. Delivery times shown in the E-shop are indicative and may vary.
  4. After dispatch, you will receive a shipping confirmation with tracking information.
  5. The Buyer is responsible for all customs duties, import taxes, or local delivery surcharges that may apply in the destination country.
  6. The Seller is not responsible for customs delays, additional duties, or other charges beyond our control once the shipment has been dispatched.
  7. The risk of loss or damage passes to the Buyer upon delivery to the shipping carrier. From that point, the Buyer assumes all responsibility for any damage, delay, or loss during transit.

Rights Arising from Defective Performance

  1. We guarantee that upon transfer of risk, the Goods are free from defects and that:
    1. they possess the agreed or customary characteristics;
    2. they are fit for the stated or usual purpose;
    3. they correspond to the agreed sample or model;
    4. they are delivered in the agreed quantity and weight;
    5. they comply with all legal requirements;
    6. they are not subject to third-party rights.
  2. Rights and obligations regarding defects are governed by Sections 1914–1925, 2099–2117, and 2161–2174 of the Civil Code and by Act No. 634/1992 Coll. on Consumer Protection.
  3. If the Goods are defective, you may file a complaint by email or post to our address. You may use the sample form (Annex 1).
  4. In the case of digital Goods, the Buyer must notify the Seller immediately of any non-functioning link, missing file, or corrupted delivery. We will resend the product as soon as possible.
  5. For physical Goods, if the defect constitutes a substantial breach, you may choose:
    • delivery of new defect-free Goods,
    • repair,
    • price reduction, or
    • withdrawal from the Agreement.
  6. We will confirm receipt of your complaint within 3 days and resolve it without undue delay, no later than 30 days after receipt.

Withdrawal from the Agreement

  1. If you are a consumer, you have the right to withdraw from the Agreement within 14 days of receiving the Goods (digital or physical), unless stated otherwise below.
  2. You cannot withdraw from the Agreement for:
    • Digital products that have already been delivered by email or made available for download;
    • Custom-made or personalized items;
    • Goods irreversibly mixed or used after delivery.
  3. Withdrawal can be made by email or post to our contact details.
  4. Refunds will be made within 14 days after withdrawal becomes effective, using the same payment method, but not before the returned Goods are received or you provide proof of return.
  5. You are responsible for return shipping costs, unless the withdrawal is due to our fault.

Consumer Dispute Resolution

  1. We are not bound by any codes of conduct under Section 1826(1)(e) of the Civil Code.
  2. Complaints may be sent to info@interphotoawards.com. We will respond by email.
  3. The authority for out-of-court consumer dispute resolution is the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Prague 2, IČ 000 20 869, www.coi.cz.
    The EU Online Dispute Resolution platform (ec.europa.eu/consumers/odr) may also be used.
  4. The European Consumer Centre Czech Republic, Štěpánská 567/15, 120 00 Prague 2, www.evropskyspotrebitel.cz, serves as the contact point under EU Regulation No. 524/2013.

Final Provisions

  1. If our relationship contains an international element, it shall be governed by the law of the Czech Republic; consumer rights under mandatory law remain unaffected.
  2. All correspondence will be conducted electronically. Our contact email is info@interphotoawards.com, and we will use the address you provided in your Order.
  3. The Agreement may be amended only in writing. We may update these Terms; the new version applies only to future Agreements.
  4. In the event of force majeure (natural disaster, pandemic, or supplier failure), we are not liable for resulting damages. If such conditions persist for more than 10 days, either party may withdraw.
  5. Annexes include a sample Complaint Form and a sample Withdrawal Form.
  6. The Agreement, including these Terms, is archived electronically by Us but not accessible to you; however, you will receive these Terms and your Order confirmation by email.

    These Terms and Conditions take effect on 1 September 2025.